Our assistance


Quality support for a successful customer experience

At eHeberg, we pride ourselves on providing quality support to our clients to help them achieve their goals. We understand the importance of effective help in managing a hosting project, and we are committed to providing a quick response to all your questions. We aim to give you a response within 60 minutes during working hours to help you move forward with your project efficiently.

Our support team

Our support team is composed of knowledgeable and dedicated staff, ready to help you at any time. We offer free support to help you solve problems and answer all your questions. In addition, we have detailed documentation available online to help you find the answers to your questions on your own.

How to get help

If you encounter a problem, error or have any questions, please feel free to open a ticket with our support team. We work tirelessly to ensure a quick and efficient response. Typically, issues are resolved within 60 minutes during business hours. If you need urgent assistance, we are also available by phone Monday through Friday from 8:00 am to 10:00 pm.

Our support services

We offer several levels of eHeberg support to meet all your needs. Each of our departments is specifically designed to handle a variety of issues, ensuring that customers receive a quick and efficient response. We are open from 8:00 am to 10:00 pm Monday through Friday to help you resolve issues in an efficient manner.


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